Delivery
Shipping & Delivery Times
Postage costs
The Netherlands
– Standard home delivery (PostNL or DPD): €3.95
– PostNL Service Point: €4.95
– Insured shipping (recommended): €6.95
Belgium
– Home delivery: €4.95
Germany & Austria
– Standard shipping: €7.95
France
– Standard shipping: €8.95
Other European countries
– Standard shipping: €14.95
Delivery time
Our standard delivery time is 2 to 10 business days . We ship with reliable carriers such as DPD, PostNL and UPS . During busy periods (such as holidays or sales) it may take a little longer - we will of course keep you informed by email.
Want to receive your order faster? Check out our "48-hour collection" - these sneakers are shipped within 48 hours.
Once your order is on its way, you will always receive a tracking number by email , so you can follow your package. In addition, we ship all our packages insured , so you can wait for your order with peace of mind.
International
For shipments within the EU we do not charge import duties or additional costs . So you never pay unexpected customs costs.
Please note: During busy periods, delivery times may vary from the time of order. Should this happen, we will notify you in good time.
Important information
-
Is your package 'delivered', but you have not received it? Report this within 5 working days via email. After this period, the coverage of our insurance expires and we can no longer accept liability.
-
Please make sure you enter your address correctly at checkout. We are not responsible for incorrectly entered information.
-
If you indicate that your package may be left at the front door or around the house, the carrier is responsible , not OpiumSneakers, if the package is lost afterwards.
-
For packages not collected at a collection point , or returns due to incorrect address details, we charge €15 in processing costs .
To ask?
Do you have a question about your order or a product? Feel free to contact us via the contact form on our website – we are happy to help you.